Notes from conference presentation, "Enterprise 2.0 for Information Professionals", Sydney 14 August 2008.
The presenter: Kate Carruthers, Digital Business Group Pty. Ltd.
Dealing with internal stakeholder resistance.
Need to educate people and demonstrate the benefits from using new technologies.
McKinsey research - top five things - but also includes things like lowering purchasing costs.
Align with business strategy - how will it help senior managers meet their KPIs.
Engage with early adoptors to find out what is working and is not working; adopt a continuous improvement cycle (plan, do, check, act)
Metrics are very important to prove that it is working.
Cultural fit is a very big issue.
As is technological fit. Some organisations still use IE6.
Build accountability and transparency.
It's all about change management.
Why do we want to change stuff? 'a truth that influences their feeling'.
Against arguments - why change, don't have skills, etc lot of these objections come down to feelings. You need facts but you have to address the fear of change as well.
Corporate IT is often the roadblock. They are rewarded for keeping systems stable and running not for innovation and uncertainty.