Notes from conference presentation, "Enterprise 2.0 for Information Professionals", Sydney 14 August 2008.
The presenter: Matt Moore, Chief Researcher, Innotecture - blogs at engineerswithoutfears and has a podcast
We use email as a default collaboration tool - bad idea
Steps to replace email:
- ban attachments, make people link instead eg share drive
- don't forward stuff to more than 5 people
- get senior managers to stop emailing to people through email all the time
- one step at a time - make some stuff available for some people to edit on wiki first
Don't call them wikis, call them writable intranets.
Security - emails are not secure because they can be easily forwarded.
Too much choice overwhelms them - the jam experiment
Email is not bad, it just has to know its place.
Understanding complexity science is important to understanding social software in organisations.
Comment: the lack of accountability in email is the problem (I sent you an email so I have done my job)
Drama triangles - relationship between client, IT vendor and IT shop. Many IT shops now playing the 'victim' role. People around the triangle and play different roles and is self-perpetuating. Winners triangle starts off by admitting vulnerability, admitting you don't know everything and reaching out to people. Replace persecution with perseverance.
Keep the faith, a long journey, not a painless one.
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